3,352 total
I have rented my flat with OpenRent for the third time. I found it very easy and enjoyable and saving lots of money in the process. A high street estate agent wanted me to pay over £1600 for their services, and that’s every year while OpenRent charged me £69 plus £20 for credit check for every tenant if needed. With prices like these you can’t go wrong. Thanks OpenRent
Date of experience: May 07, 2024
We use Openrent all the time and it is excellent. Great service and easy to use, I will continue to use them for the foreseeable future.
Date of experience: May 07, 2024
Open Rent needs to stop giving 24 hour deadline to respond to confirming letting status. Once a status respond had been given this should be adequate. I have put my property on hold and given a status update...no acknowledgement..to receive another update request less than a week...further more advising a 24 hour deadline otherwise my listing will be removed...unacceptable..get resl and provide a service....convient rather than a reply they respond by saving they never received my communication..sad really step up..
Date of experience: May 04, 2024
We found a property through OpenRent and the landlord arrenged a viewing and we agreed to lease the flat.
So he asked for £900 deposit and sent us the agreement. We received and returned the signed agreement with our passport copies. He was pushing us to pay 6 months rents on the same day which it was bank holiday. Then he emailed us back and cancelled everything and we asked for our deposits and he never replied us.The property Called Albany Mansions, London SW11
They have adverted in Righmove too.
It so scary how people trying to take an advantage of situation. The landlord is very unreasonable and is a big scammer
Date of experience: May 04, 2024
It is a very seamless process and it’s the most cost effective way of doing business
Date of experience: May 07, 2024
Simple and effective way of generating leads. Features like 'pause' allow taking a break to deal with enquiries. As an experienced landlord I prefer to handle the lease and referencing myself but did pay the fee to syndicate to Rightmove etc. when the first wave of enquiries didn't lead to an agreement.
Date of experience: April 25, 2024
Open Rent were very helpful and communicative and really went the extra mile to push the move through in a short space of time. Very happy with the service.
Date of experience: May 02, 2024
In a world where you have to talk to uncaring and unknowing bots online, it was nice to be messaging real people who answered queries so quickly. This is a very well-organised and efficient organisation
Date of experience: April 25, 2024
We have found advertising with OpenRent is simple and extremely effective in sourcing suitable tenants for our properties. We have recently found tenants for 2 of our properties via OpenRent and will be using them again for our other currently empty properties. The advertising of our properties across the most popular platforms and the referencing of potential tenants are both very useful and decisive in promoting our properties and finding suitable tenants quickly and speedily.
Many thanks to the OpenRent Team
Date of experience: April 27, 2024
Not the first time I’m using them. Always happy with how smooth the process goes with Open Rent. Saves you a lot of time and hassle!
Date of experience: May 05, 2024
I'm really frustrated with my first experience using Openrent to list my flat. As a genuine landlord, I've only had 18 enquiries in 3 weeks, and 90% of them turned out to be rent-to-rent scammers. Out of those, only one real tenant showed up, and the other didn't bother. I even had a friend click on the ad on Rightmove and Zoopla, but couldn't get in touch with me that way. I paid £69 for nothing and wasted 3 weeks of my time. They won't even refund the money. Now, I have to use a high street agent, but at least they won't charge me if they can't rent the flat out.
Definitely the first and last time using Openrent.
Date of experience: May 01, 2024
Brilliant service always. The advert is easy to place online and is still there ready to edit when that tenant moves so you can easily increase the rental price and add more photos. My tenant gave me notice on Thursday evening I placed the advert on Friday afternoon and let it to the first of 4 who enquired on Saturday .
Date of experience: April 06, 2024
Excellent company. This is the fourth time I have used Open Rent. Not only is the site easily accessible it is so reasonably priced. I like to show potential tenants myself. I also deal with the property and inventory. However Open Rent can offer all theses things. I pay for a contract which includes referencing, history, income and proof of identity. £49
I also pay a little extra for a credit check.
This is identical to a months rent charged by an agency.
I have been a landlord for 30 years and would always recommend it.
Date of experience: April 07, 2024
Unbelieveably bad. My tenant has waited at home two days in a row but the tradesman didn't turn up. The tenants have been very inconvenienced, having taken time off work. They are not happy with me, and now my certifcate is expired. The appointment was arranged three weeks ago. Awful experience.
Date of experience: April 23, 2024
Reply from OpenRent
Hi Robert,
Thank you for your review, and we are sorry to hear about your experience with our service.
We expect all of our engineers to be working to a high standard and providing a good service to both landlords and their tenants - it is disappointing to hear that this was not the case here.
Unfortunately, we have been unable to locate your order using the details that you provided alongside this review. If you would like us to look into this experience further for you, please contact us directly using the link below:
https://www.openrent.co.uk/faq#i-have-more-questions
Thank you again for your review and please do contact us on the link above if you would like us to look into this further.
Best wishes,
Joseph and the OpenRent team
Excellent Service. Can't fault it. Would highly recommend as Landlords and our tenants have always been happy with the service from their side too.
Date of experience: April 17, 2024
I have used OpenRent several times before and cannot believe how good a service they offer for the money.
From listing, arranging viewings, referencing, tenancy agreement drafting (including adding some of my own clauses) to rent collection, the journey has been seamless and for a fraction of the cost of using an agent.
If you are relatively competent, able to take decent photos and upload these, arrange appoitments for viewing and follow simple instructions that are on-line, then you really should be using OpenRent...just great.
Date of experience: April 15, 2024
Excellent services. The OpenRent advertising packages and tenant referencing is absolutely brilliant.
My latest property didn't even need publishing to Rightmove such is the popularity of the OpenRent platform.
I had 10 viewings booked with a couple of days of advertising and then the tenants were fully referenced 48hrs after commencing the process.
Very impressed and would highly recommend!
Date of experience: March 28, 2024
1. Customer service appalling - they send back box standard replies.
2. Discrepancy in the referencing system one day they will Pass a tenant - the next day they fail the same Tenant - without giving any details.
3. They take the property off the market, even when referencing is going on.
4. They add their own stuff to the advertisement without any option to change it.
5. Majority of queries through OpenRent were Scammers
Date of experience: April 01, 2024
Reply from OpenRent
Hi,
Thank you for taking the time to leave a review.
As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.
Please do contact us on the link below so that we can look into this further for you:
https://www.openrent.co.uk/faq#i-have-more-questions
Thank you again for your review and please do contact us on the link above.
Best wishes,
Joseph and the OpenRent team
Hard to contact and when you somehow get the chance to voice the issues with their website the problems are not getting solved. Just promises. In my opinion there are better alternatives on the market.
Date of experience: April 26, 2024
Excellent site to advertise your rental property. Received over 40 enquiries and let on the second viewing after 2 weeks. Highly recommended
Date of experience: April 21, 2024
